Refund Policy

1. Overview

At Brandcode10 LLC, we are committed to delivering quality work and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be issued. Please review this policy before engaging our services.

2. Refund Eligibility

Refund eligibility depends on the current phase of your project:

  • Before work begins: If you cancel within 48 hours and before any work has started, you are eligible for a full refund minus completed work.
  • Discovery & planning phase: A partial refund may be issued based on work completed. The initial deposit is non-refundable once this phase has started.
  • Design & development phase: Refunds are calculated based on the percentage of work completed. You will be invoiced for all completed work up to cancellation.
  • After final delivery: No refunds are available after deliverables have been approved and delivered.

3. Non-Refundable Situations

Refunds are not available when:

  • Client changes requirements after work has started
  • Delivered work meets the agreed specifications
  • Delays are caused by the client
  • Third-party services or failures are involved
  • Consulting or advisory services have been completed

4. Deposits & Milestone Payments

The initial project deposit (typically 25–50%) is non-refundable once work has commenced. Milestone payments are non-refundable as they correspond to delivered and approved work. Final payment is due upon project completion and becomes non-refundable once the client approves.

5. Revision Rounds

Every project includes two rounds of revisions at no additional cost. Revision requests must be submitted within 7 days of receiving the deliverable. If you are still unsatisfied after the included rounds, we will work with you in good faith to find a resolution.

6. Maintenance & Recurring Services

For ongoing services such as website maintenance or hosting management:

  • Monthly plans: Cancel any time with 30 days’ written notice. No refunds for partial months.
  • Annual plans: Prorated refund available if cancelled within the first 30 days. No refunds after 30 days.

7. How to Request a Refund

  1. Send a written request to info@brandcode10.com with your project name, invoice number, and reason.
  2. We will review your request within 10 business days.
  3. If approved, refunds will be processed to the original payment method within 10–15 business days.

8. Non-Refundable Items

The following are non-refundable under any circumstances: third-party purchases made on your behalf (domain names, hosting, plugins, SSL certificates), rush delivery fees, consultation fees, and work completed and approved at milestone checkpoints.

9. Disputes

If you are not satisfied with a refund decision, contact us directly. If we cannot reach an agreement, either party may pursue mediation in Flathead County, Montana. All disputes are governed by the laws of the State of Montana.

10. Contact

For refund requests or questions, please contact us:

Brandcode10 LLC

Email: contact@brandcode10.com